User Assistance Design, 10 Best Practices
The time of long PDF manuals is over. Why? Software moves online (SaaS) and you don´t get your nice box with manuals (which I read whenever I can´t find the information online).
Moreover I get feedback that our users don´t read the manual (RTFM is an utopia). They want the assistence when the problem occurs. When is this? Within your product.
And what if you can´t put the assistence there? Make it easily accessible (search, links, etc)
Just some thought… But why not go through below 10 steps and I am sure your customers will be grateful.
- Step into the user’s shoes—in mind and in practice.
- Borrow fearlessly
- Plan, estimate, budget, schedule, and track
- Create small chunks of information
- Provide good navigation
- Pack user assistance with examples
- Highlight hints and tips
- Offer supplementary information
- Keep user assistance consistent
- Practice Kaizen
Filed under: Interaction Design, Interaction Designer, SaaS (Software as a Service), SaaS User Interface Design, User Experience | 2 Comments
Tags: online help, SaaS user experience, user assistence, User Experience, user experience design